Skip to main content

​
The Tickets Dashboard

The Tickets Dashboard provides a unified, real-time view of all tickets generated within your Krait workspace-whether created through Jira or Linear. This dashboard enables security teams, engineering teams, and cross-functional stakeholders to track remediation progress with clarity and precision. This section explains the layout, features, and user interactions available within the dashboard.

​
Overview

Each row in the dashboard represents a single ticket enriched with contextual metadata. The interface is designed for clarity and efficient scanning, making it easy to assess remediation status at a glance.
ticket_dashboard_image

​
Key Columns Displayed

  • Title & Ticket Key
    Shows the issue title along with the ticket identifier (e.g., TES-13, KRA-256). Each entry includes a link to open the issue directly in Jira or Linear.
  • Resource Context
    Indicates where the vulnerability originated-Repository, Container, Cloud, Mobile App (APK), DNS, or API Inventory-allowing engineers to immediately understand scope and impact.
  • Status
    Displays the current workflow stage (Backlog, Todo, In Progress, Done, etc.). Status is continuously synced from your ticketing platform to keep Krait aligned with engineering activity.
  • Priority
    A color-coded badge (Critical, High, Medium, Low) that helps teams quickly prioritize remediation tasks.
  • Project
    Shows the associated Jira or Linear project/team where the issue is tracked.
  • Assigned To
    Displays the engineer currently responsible for the remediation, with avatars for quick visual identification.
  • System
    Identifies the originating ticketing platform (Jira or Linear) - through recognizable platform icons.

​
Filtering and Navigation

The dashboard includes an intuitive filtering bar designed to help teams instantly surface the tickets most relevant to their role or workflow.

​
Available Filters

  • Resource Type - Filter tickets by source (Repository, Container, Cloud, etc.).
  • Ticket Status - View tickets by workflow state (e.g., In Progress, Done).
  • Priority - Narrow the list to urgent issues or lower-priority items.
  • Project - Filter by specific Jira or Linear projects.
  • Assigned To - Identify tickets owned by specific engineers.
Krait applies all filters dynamically, enabling fast and flexible navigation across large ticket volumes.

​
Utility Actions

  • Reset Filters - Restores the dashboard to its default, unfiltered state.
  • Refresh - Fetches the latest updates from Jira or Linear to ensure all ticket statuses, assignments, and metadata reflect the most recent activity.