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Configuring SLA Rules

SLA rules are configured per workspace. To set them up, navigate to Workspace Settings, then SLA and CVSS. For each severity level — Critical, High, Medium, and Low — enter the number of days your organization allows before an issue is considered overdue.
sla_settings
Once saved, all newly detected issues will automatically adopt these SLA timelines. These settings apply across the entire workspace, ensuring security and engineering teams operate under a consistent, policy-driven remediation schedule.

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Tracking SLA Status on Findings

When an SLA deadline has been exceeded, this is surfaced directly on each individual finding page. Reviewing a finding will show you whether its SLA has expired and how long it has been overdue, giving your team the context needed to prioritize remediation without having to check a separate view.